Terms & Conditions

1. Our Services
Dual Vision Consulting provides professional consulting, advisory, strategic, business, organizational, and/or other consulting services as described in an applicable service agreement, proposal, statement of work, invoice, or other written agreement.
The specific services, deliverables, timelines, fees, and responsibilities applicable to a client engagement will be established before services begin.
Dual Vision Consulting reserves the right to modify, expand, or discontinue services at its discretion.

2. Client Responsibilities
Clients agree to:
Provide accurate and complete information necessary for Dual Vision Consulting to perform the requested services.
Provide requested documents, materials, approvals, and feedback in a timely manner.
Communicate professionally and respectfully with Dual Vision Consulting and its representatives.
Notify Dual Vision Consulting of any changes that may affect the scope or completion of the project.
Review and approve deliverables within a reasonable timeframe.
Delays caused by missing information, delayed responses, or failure to provide necessary materials may affect project timelines.

3. Consulting Recommendations
Dual Vision Consulting provides professional recommendations, strategies, research, and guidance based on the information available at the time services are performed.
Consulting recommendations are intended to assist clients with decision-making and do not constitute a guarantee of specific financial, business, operational, employment, legal, tax, investment, or other outcomes.
Clients remain responsible for their own business decisions and implementation of recommendations.
Where appropriate, clients should seek advice from qualified attorneys, accountants, financial professionals, or other licensed professionals.

4. Fees and Payment
All fees will be communicated to the client before services are initiated whenever reasonably possible.
Depending on the engagement, payment may be required:
In full before services begin;
Through a deposit and remaining balance;
According to an agreed payment schedule; or
Upon completion or delivery of specified services.
Invoices are due according to the payment terms stated on the invoice, proposal, or service agreement.
Dual Vision Consulting reserves the right to pause or terminate services for unpaid balances.

5. Deposits and Payments
Any deposit or retainer required to reserve consulting services will be applied according to the applicable service agreement.
Unless otherwise stated in writing, deposits may be non-refundable once work has commenced or resources have been allocated to the project.
Any exceptions to this policy must be approved in writing by Dual Vision Consulting.

6. Cancellations and Rescheduling
Clients should provide reasonable notice when requesting cancellation or rescheduling of a consultation, meeting, or project.
Repeated cancellations, missed appointments, or failure to communicate may result in additional fees, forfeiture of deposits, or termination of the engagement.
Specific cancellation policies may also be established in an individual client agreement.

7. Scope of Work and Additional Services
Services are limited to the scope described in the applicable proposal, invoice, statement of work, or service agreement.
Requests outside the original scope may result in additional fees and/or an adjusted deadline.
Dual Vision Consulting will communicate material changes to scope whenever reasonably possible before performing substantial additional work.

8. Intellectual Property
Unless otherwise agreed in writing, Dual Vision Consulting retains ownership of its:
Consulting methodologies;
Templates;
Frameworks;
Processes;
Strategies;
Proprietary materials;
Educational resources;
Pre-existing intellectual property; and
Internal tools and systems.
Upon full payment, the client receives the rights specifically granted in the applicable service agreement for final deliverables created specifically for the client.
Clients may not reproduce, resell, distribute, sublicense, or commercially exploit Dual Vision Consulting's proprietary materials without written permission.

9. Client Materials
Clients retain ownership of materials, documents, trademarks, logos, information, and other content they provide to Dual Vision Consulting.
By providing materials to us, the client represents that they have the necessary rights and permissions to provide and use those materials for the intended purpose.

10. Confidentiality
Dual Vision Consulting will make reasonable efforts to protect confidential information provided by clients.
Confidential information may include business plans, financial information, strategies, customer information, proprietary documents, trade secrets, and other non-public information.
Confidential information will not be disclosed to third parties except:
With the client's authorization;
When necessary to provide contracted services;
When required by law; or
When the information is already publicly available through no fault of Dual Vision Consulting.
Clients are likewise expected to protect confidential information belonging to Dual Vision Consulting.

11. Privacy
Dual Vision Consulting may collect personal and business information necessary to communicate with clients, process payments, provide services, maintain records, and improve its operations.
Personal information will be handled in accordance with Dual Vision Consulting's applicable Privacy Policy.

12. Third-Party Services
Dual Vision Consulting may recommend or use third-party platforms, software, contractors, vendors, or service providers when appropriate.
Dual Vision Consulting is not responsible for the availability, security, performance, policies, or actions of independent third-party services.
Clients are responsible for reviewing the terms and privacy policies of third-party providers they choose to use.

13. No Guarantee of Results
While Dual Vision Consulting will make reasonable professional efforts to provide quality services, no specific outcome, revenue increase, business growth, funding approval, employment outcome, or other result is guaranteed unless expressly stated in a written agreement.
Results may depend on factors outside of Dual Vision Consulting's control, including market conditions, client implementation, third-party decisions, economic conditions, and other circumstances.

14. Limitation of Liability
To the fullest extent permitted by applicable law, Dual Vision Consulting shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services or reliance upon information or recommendations provided through our services.
To the extent permitted by law, Dual Vision Consulting's total liability arising from a specific engagement shall not exceed the amount actually paid by the client to Dual Vision Consulting for the services giving rise to the claim.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

15. Website Use
Users agree not to use the Dual Vision Consulting website or its content for unlawful purposes.
Users may not:
Attempt to gain unauthorized access to the website or its systems;
Interfere with website functionality;
Copy or reproduce proprietary content without permission;
Use the website to distribute malicious software;
Misrepresent their identity; or
Use our content for fraudulent or unlawful purposes.
We reserve the right to restrict or terminate access to our website when necessary.

16. Testimonials and Marketing
With the client's permission, Dual Vision Consulting may use approved testimonials, reviews, business names, logos, or descriptions of completed projects for marketing and promotional purposes.
Dual Vision Consulting will not knowingly publish confidential client information without authorization.
Clients may request removal of a testimonial or marketing reference by contacting us.

17. Termination
Either party may terminate a consulting engagement according to the terms of the applicable service agreement.
Dual Vision Consulting may terminate services immediately if a client:
Fails to make required payments;
Provides materially false or misleading information;
Engages in abusive, threatening, discriminatory, or unlawful behavior;
Violates these Terms; or
Requests services that Dual Vision Consulting reasonably believes are unlawful or unethical.
Termination does not eliminate payment obligations for services already performed or expenses already incurred.

18. Force Majeure
Dual Vision Consulting will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet or technology failures, illness, emergencies, labor disruptions, or other unforeseen circumstances.

19. Changes to These Terms
Dual Vision Consulting reserves the right to update these Terms from time to time.
Updated Terms will be posted on our website with a revised “Last Updated” date.
Continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.

20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Maryland, unless otherwise required by applicable law or specified in a separate written agreement.
Any disputes will be handled in accordance with applicable Maryland law and the appropriate courts having jurisdiction.

21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

22. Entire Agreement
These Terms, together with any applicable proposal, invoice, statement of work, service agreement, or other written agreement between Dual Vision Consulting and the client, constitute the agreement governing the applicable services.
If there is a conflict between these Terms and a signed written service agreement, the signed service agreement will control to the extent of the conflict.

ACKNOWLEDGMENT
By using Dual Vision Consulting's website or engaging Dual Vision Consulting for consulting services, you acknowledge that you have read and agree to these Terms & Conditions.